%PDF-1.5 % 8 0 obj << /Type /FontDescriptor /FontName /Arial,Bold /Flags 32 /ItalicAngle 0 /Ascent 905 /Descent -210 /CapHeight 728 /AvgWidth 479 /MaxWidth 2628 /FontWeight 700 /XHeight 250 /Leading 33 /StemV 47 /FontBBox [-628 -210 2000 728] >> endobj 9 0 obj [278 0 0 0 0 889 0 0 0 0 0 0 0 0 278 0 0 556 556 556 556 0 0 0 0 0 0 0 0 0 0 0 0 722 0 722 0 667 611 0 0 0 0 0 611 0 0 778 667 0 0 667 611 0 0 0 0 0 0 0 0 0 0 0 0 556 611 556 611 556 333 611 611 278 0 0 278 889 611 611 611 0 389 556 333 611 556 778 0 556] endobj 7 0 obj << /Type /Font /Subtype /TrueType /BaseFont /Arial,Bold /Encoding /WinAnsiEncoding /FontDescriptor 8 0 R /FirstChar 32 /LastChar 121 /Widths 9 0 R >> endobj 10 0 obj << /Type /ExtGState /BM /Normal /ca 1 >> endobj 11 0 obj << /Type /ExtGState /BM /Normal /CA 1 >> endobj 13 0 obj << /Type /FontDescriptor /FontName /Arial /Flags 32 /ItalicAngle 0 /Ascent 905 /Descent -210 /CapHeight 728 /AvgWidth 441 /MaxWidth 2665 /FontWeight 400 /XHeight 250 /Leading 33 /StemV 44 /FontBBox [-665 -210 2000 728] >> endobj 14 0 obj [278 0 0 0 0 889 667 0 333 333 0 0 278 333 278 0 556 556 556 556 556 556 0 556 556 0 278 0 0 0 0 0 1015 667 0 0 722 667 611 0 722 278 0 0 0 833 0 778 667 0 722 667 611 0 0 944 0 0 0 0 0 0 0 0 0 556 556 500 556 556 278 556 556 222 0 500 222 833 556 556 556 556 333 500 278 556 500 722 500 500] endobj 12 0 obj << /Type /Font /Subtype /TrueType /BaseFont /Arial /Encoding /WinAnsiEncoding /FontDescriptor 13 0 R /FirstChar 32 /LastChar 121 /Widths 14 0 R >> endobj 18 0 obj << /Ordering (Identity) /Registry (Adobe) /Supplement 0 >> endobj 20 0 obj << /Length1 9832 /Filter /FlateDecode /Length 5880 >> stream xY{|Tյ^{3 2g8(@4<#8A&$@GqEpDQBb3*Z|`jk[A>ZܴǟٳZo:s)4/׬W;"հ҇=ٖ嫮մڱ-qB@q"KYOt As+e}y^ L(eҍEzP Mjj^]ov:!L%t9>}aQeS'ʋ_M@E' O W :--\h#|i.ȎpFY&A(?5@9h1n:fYej/R:؄QwQDg&K6,*9Xz4T4^Oz^f*95%M^ukHi>Ofg .wh/m͊|O~iY14.Zxߋbv'G/NcpG=>` gbwy-_¿ߑ,bt;=J4Vʚٕ."{}yzV_t6C_ zSX7X ߡw%1( szv~`;C71۹OBQ:Q^I$#͐*$ Jw (^țl3?cN#>sR*{MDNG&dJ\}}D_X#}8X1!JwfNco.y9A >bi95NH=*Oܳ<{뽞y^Z8@?kh;N7`{WnY߿nm_ի^g}W,\6^e3KKf\2xԢ)_U'gD=;+3#}qicmcRI8z!h&ٳ E[퀢E@SjєSF#@._Ho A2RAJh/֩J-jAN+iCkwr d ̞:Ec^k'TpZ;‰I ij_eT2CeaN8euZZ'<Ф.W_gwTjhB4V(+j6%\p$=jOrӤciםs"VE{w%jc/k0vUl|ߧ-R+[JEKPkԞnMvHk]l~POuiUvQP˵Y^%k l lxLj\HNPRcHdHДNTTTݥ, օ;BK leB/k<>&dz/5q91 QH>,k/RR{ +‚k\Ul GMmw -ꥥhhf_R{Erd2a-#*2W =K)X?1w썭jc"R c66'y\vɰ")GKhG a_EJF DI '.C$ /[˜XjOS%&XP)8 ,?RPTDs/V +p`$\:;jՀC!#]?<:&tZW5v~RRc)4Z|tiq?#{ Op;2qT/ y3.S뻀 ,(Ul_ bău_ ]w {^9V|lM_E{Q>n_grh_g1U6NX&FB}taЮ?$r?-U.n W\V'0Nӳ t?wiy&F{X`4רL~ppBnGqlvd/y Ԉ9ǁ׀gu.pD ߌ =.g#&[`B\o ?/.w.Mdi88; 2V -dWDq'Z1%qYX\6Q:ڨVP?)zi UhaD=l_OݴX:hWѵu [M]4:Xz6эZ2M9`e1شKb)51~QAOL)>R.cp5㿠TIHHqx\wÒLLC9#-N:?Cic~z`=՗wh?0HߦIsU=à3 3?r-?R ttdDmר\mXQ7!߄kFJf(.8B=.G+&#ܸȨ'ITIӥIiHH g;xTO5P@ ̐^:Awi djH@/^ / d/G0Mk%,e / _W93'U'Ncn?MscaΉTZ2|R˙Acxys}hCVtzݵH@ETo@BG^]h}ݐDvHr_w$QW]ITD^ {dLNFDi#|(,|^$?Lw C,͂Y&`XÂaA/ >J ՜dc, X0VrWdtlZl:oTI.DԅwL88H7Z^I1pVb)eŽ>G(nQ:q"b uh  Hwu*"Ph Fp Soc颸A2?".D͖v8XjJOǑ6:6R~OS(:w;"fFO:'Rc3Kh UK/8[j]<ƈ^9N9?tD9O:P28ͣ9nu(j)wR 蠣1z #͂t~1y0t WMu9gc:RctV9rVP3DΩpd1 J[`iY[.[ ,.2bYm1dkj5[e+u|T?f` ilFe}I5jG:q}ҪFYb"ͤ0|ERc[ViZӨYƷEL-vAbl_v2ӯʬJ;+@2GkȌ}&bCuȍ; u#AE:18RG!u>2pV<kN ;Cr.! \^Bs¹&C~ӟ\9L^I1s,=(0Zq8qM`dyHQrVc&8bØxիav/Z h]ӓ);K;{jw֩)0 sZ6_])׫uYM֑.i`f|DgJ\%bYY\dz/lm{Dmפ*.wen«^JdFK Saua0ak )ss~퍛lPUkȳ~Cʬ_QjX zQ׏/F-Qj^ [,Ēa]RR}T?SNL(%i(tBb̛S_r8N?@J<+X`?1n{<kX0X籞?K3ưF8=1ҥR>TBBbbțvJę`-q&%9-:~g endstream endobj 19 0 obj << /Type /FontDescriptor /FontName /ASJHEV+Arial /Flags 32 /ItalicAngle 0 /Ascent 905 /Descent -210 /CapHeight 728 /AvgWidth 441 /MaxWidth 2665 /FontWeight 400 /XHeight 250 /Leading 33 /StemV 44 /FontBBox [-665 -210 2000 728] /FontFile2 20 0 R >> endobj 21 0 obj [0 [750] 3 [278] 8 [889 667] 11 [333 333] 15 [278 333 278] 19 [556 556 556 556 556 556] 26 [556 556] 29 [278] 35 [1015 667] 39 [722 667 611] 43 [722 278] 48 [833] 50 [778 667] 53 [722 667 611] 58 [944] 68 [556 556 500 556 556 278 556 556 222] 78 [500 222 833 556 556 556 556 333 500 278 556 500 722 500 500] 177 [556]] endobj 17 0 obj << /BaseFont /ASJHEV+Arial /Subtype /CIDFontType2 /Type /Font /CIDToGIDMap /Identity /DW 1000 /CIDSystemInfo 18 0 R /FontDescriptor 19 0 R /W 21 0 R >> endobj 16 0 obj [17 0 R] endobj 22 0 obj << /Filter /FlateDecode /Length 224 >> stream x]j0 ~ Cq]C`kn,8(!o? L`-}11.ae0I8oޕ&*-p- ƠK . xT ^~gj[p8ʠofF;uNt0-"K_E64j*gV!N 2OUP{,yJCT>? Io+ endstream endobj 15 0 obj << /Type /Font /Subtype /Type0 /BaseFont /ASJHEV+Arial /Encoding /Identity-H /DescendantFonts 16 0 R /ToUnicode 22 0 R >> endobj 6 0 obj << /Filter /FlateDecode /Length 3893 >> stream x\o#7_1/wFICQ\{8{p$g3nߟHj$j<3R^ҐEH|E5Me<+M)TR=//닯~x_g"?\|̤ʮWJ˜Ev}{w?{?+/+/gLVw/gW2؆]ぢhZBH4i;.q&쪡?A4Z14CRe!"Z [?p|wv0khʾp|/4,rQ540RUu! )E2iJO^׹UՆ2Bo>XUl53{mj/h}-0@*,Al;\T8߷h~uI HkT}BNvGzx!=_(օ~r[x$t[68 tNCͥ(j7Fм` YL;QՎzm"T0\δZM(Z4upTNW RWȵwI=1ܦ__UQ l ȸ7J^ # ;6dLiA 8LWBo͢uDVJ'#%Zj*K 0v~I.9lD }nq*wk/~Ye .;Y^qd OKpIW)rրsJQxrCR?R<δ4m^QK@h774p1F4MqJS^D@!jeiDFme-+OB!%v*\}K3KZS]̓ӽ Y\8܊2HeÁFCvMZQO-ЉIW4r6-u$xZgݓ"2ﳿj~z? c #3Jz"A9r.ɮ9,jY˴fiMx?S9䂭Ěӕ Qb:'Nl"6pۙ *KE2\lC:TVzq %i ꝅ(EjZ"(Y'*:α+PեP]6&۳ҶĹڰ){Ы!.1:΃X2ҲUv_[ż^ι(Qb?[M2hɆ7 E4P|`G2>pAWUP){Vw[WrvbiJX^~桊&A2Ƭc Q_դbwG[J)^*JF\G7,g] k wn6t˜JΡ\J.Xd)q[0.f'aMÞ69.#W$XʌCtJh7ݚ{ލf!.vRYpV>Nu;-*2aQ {Y/S{#D['KWtdO,LsA4e4R2"gs}JKT}'wVP^ Z\eC>0 *w(ro8V҈fGF9]WFjtVDaÔoH+^NvG(*'=,sjƷ3ŧkJ#ibX;C恧iȬᶓ|GtC fov5;8p=UR^ '{MpQ7~n]؍!=sO\L1eGr mkL"Ȝ,Fհb+%bb#ϦA=O:$L [hZG?=fch64)4c) ʘ];o wapCTx6g 8ΕE{y3 i 뼄2nQBFG28n-qPOԱMPMupX'~@_ SG3tgs(Q)=בLcޏ(04Zt"@pe?p'LS&gW竆]މ2#k4Ư3pؖٔr؝<񄝱O"@SIu^(?2氙m9#YtQvUcZuvO}BO FuGݵRnQEnX{.a6(Il;6N9C(v!M))PuP^JThH+=%:ГZѳ{z=ӣ9(zɇѓTG ;+an4k]~: ]2{G1UépombSL`XG6$Cq3ւQej#b HA b;wwxk;g;- g\tE>GM&t*Q[+ j3p/^yGK2ȣQB18|9fDVn9<*uG8%^|r= 㦄doHiW44$p`;u/ì&&_OP0Z$I"~V Ŧ3ȋ[u-^I!Oڗ{.J84\ IXˇ7#s 䀚s*#yUv;д&bϰF )|ue!'/7a˹,hr S0KHjucұI/脸@5行Jgwi 5zXeo]bs>IY(ӱ%՚4x޻w9(ѕGHI_lyD/5`CrgݟinݿtyjA{=g^BuWl'[Ⲭ.4 +#7XbpK7#$4շG W endstream endobj 4 0 obj << /Type /Page /MediaBox [0 0 595.2 841.92] /Resources << /Font << /F1 7 0 R /F2 12 0 R /F3 15 0 R >> /ExtGState << /GS7 10 0 R /GS8 11 0 R >> >> /Contents 6 0 R /Annots [23 0 R] /Group << /Type /Group /S /Transparency /CS /DeviceRGB >> /Parent 2 0 R >> endobj 25 0 obj << /Filter /FlateDecode /Length 1059 >> stream xXMo6WhW$E:@؞Z@El9AVb)Yߗ3C A$jpЏY 3jXtd);fO~ o ]&a?s)WC~roz57j\U \ط0< o̊up== ;碤'ugJb@hNDU9#1%/5\\_[U.KVɊI%0L( nU^viغ8ߌ,,׫C~#jgqsY@Gx2w($'C_sώ.UjB wHTX.G7>y 2PK4x>a= ćLۺo w1bcgdtv C}4[`(KUr1ÛBrY'ÕS6ci[2^Ypm-E찁g(.sl\1%ˡ533%܎SN)OI}6>Έ yDo#u%gTr ^j7^x,%╞-ՓY4R]C/&U=CߔIa;ɶZ,zY8TQ>&jw/l^h lyr5dt!CuXD4il_ ~r JϰvwlBG0 ,ї=Mm} H%ObRQ1%ݔ]h[B{C@'Ժ #zp53d'MsتcKCQП ~Y PBg~ /'.eZM {#&Y> /ExtGState << /GS7 10 0 R /GS8 11 0 R >> >> /Contents 25 0 R /Group << /Type /Group /S /Transparency /CS /DeviceRGB >> /Parent 2 0 R >> endobj 27 0 obj << /Title (ESS Service Level Standard) /Dest [4 0 R /XYZ 69 792 0] /Parent 26 0 R /Next 28 0 R >> endobj 28 0 obj << /Title (Lighting Faults) /Dest [4 0 R /XYZ 69 764 0] /Prev 27 0 R /Parent 26 0 R /Next 29 0 R >> endobj 29 0 obj << /Title (Our responsibility to you) /Dest [4 0 R /XYZ 69 388 0] /Prev 28 0 R /Parent 26 0 R >> endobj 26 0 obj << /Count 3 /First 27 0 R /Last 29 0 R >> endobj 2 0 obj << /Type /Pages /Kids [4 0 R 5 0 R] /Count 2 >> endobj 1 0 obj << /Type /Catalog /Pages 2 0 R /Lang (en-US) /Outlines 26 0 R >> endobj 3 0 obj << /Title (Customer Service Level Agreement) /Author (nbac1) /Creator /CreationDate (D:20240328115809+00'00') /Producer (iLovePDF) /ModDate (D:20240328115821Z) >> endobj 24 0 obj << /Type /ObjStm /N 1 /First 5 /Filter /FlateDecode /Length 144 >> stream x32V0ⲱ.M*,HUJM.Q6663T0313P01730V0353w V agǥ`¥ \4ZA?4ȓ D(h&f[fg;%%&fk ".& endstream endobj 30 0 obj << /Size 31 /Root 1 0 R /Info 3 0 R /ID [<92436E1F060A295BAC524D121D6CFE32> <4B75227CAC58C49D9516CF19AE6890FD>] /Type /XRef /W [1 2 2] /Filter /FlateDecode /Index [0 31] /Length 121 >> stream xc``ъ,P L@H02[A; R¬$XD $d  f$A$,T atdd aa"ցJ@& endstream endobj startxref 15450 %%EOF